Joel Galon
I am writing in response to YASHMEEN KAUR’s review regarding the DoorDash pickup. I was in the store at the time, dining in the corner, and I witnessed and heard the entire interaction. The staff politely asked you to bring your DoorDash bag, as required for drivers picking up orders. Instead, you requested to use the washroom first. A few minutes later, you returned and asked again for the order, and once again, the staff reminded you to bring your delivery bag, explaining that it is store policy. The staff member communicated this respectfully and even apologized. At that point, I questioned why an apology was necessary, as the request was reasonable and aligned with policy. If needed, this interaction can be verified through store camera footage. If you intend to continue working with DoorDash or any similar service, it is important to follow proper procedures and represent yourself professionally. As a driver, your role is different from a customer, and expectations are not the same. This matter may also be reported to DoorDash for further review.
