Bruce Marcia
We visited this location recently as I wanted the wing special and my wife likes the gluten free options and has never had any trouble with eating there. My wife orders the Rocky Mountain Chicken Club with no bun and Sweet potato fries( 2.99 upcharge) and I get a double order of salt and pepper wings. Her club comes without a tomato slice and the bowl of fries is half filled. My wings are burnt...like char burnt. Our waitress, who was new but attentive and did a great job, went and got the manager. We're told that the wings get a "quick kiss" on the broiler before being served (who does that?) and I explained that they've been deep throated because they even taste burnt. We're told the missing tomato slice is due to rising costs and have to be requested (why is it still listed on the menu?) and that they have started measuring portions of fries and that's the reason for half a bowl. To the managers credit, she was understanding and listened to our concerns and were given an appreciated discount on our bill but I had a hard time swallowing the explanations. As someone who has managed retail locations myself, sometimes it's best to simply state "We screwed up and are very sorry, let me adjust your bill for the experience and hope you give us another chance". My previous visits have been fine so we will give them another chance as I have enjoyed many of their other locations across Canada.




